Privacy Policy

1. Introduction

Welcome to Eric's 3D Services ("we," "our," or "us"). We are based in Saint Albans, Maine, and are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://erics3dservices.com, use our services, or communicate with us regarding your 3D printing projects.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

2. Information we collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you request a quote, or when you contact us. The personal information that we collect depends on the context of your interactions with us and may include the following:

• Contact information: names, email addresses, phone numbers, and mailing or shipping addresses.
• Billing information: payment details, billing addresses, and transaction history. We use secure third-party payment processors and do not store full credit card numbers on our servers.
• Project & intellectual property data: 3D design files (such as .STL, .OBJ, .STEP), sketches, dimensions, and descriptions of the items you wish to have printed. We treat your intellectual property with the utmost confidentiality.
• Automatically collected information: we may automatically collect certain information when you visit our website, such as your IP address, browser and device characteristics, operating system, and information about how and when you use our site.

3. How we use your information

We use the information we collect or receive for the following business purposes:

• To fulfill and manage your orders: we use your information to provide quotes, process payments, print your 3D models, and arrange for local pickup in Saint Albans or direct shipping.
• To protect your intellectual property: we use your design files exclusively for evaluating, quoting, and printing your project. We will never sell, distribute, or reuse your proprietary files for other customers without your explicit written consent.
• To communicate with you: we use your email or phone number to send you project updates, clarify design requirements, and respond to your inquiries.
• To improve our services: we may use feedback and general usage data to improve our website, our printing processes, and the overall customer experience.

4. How we share your information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share data with:

• Service providers: third-party vendors that perform services for us, such as payment processing (e.g. PayPal), shipping providers (e.g. USPS, UPS), and website hosting.
• Legal obligations: we may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

We do not sell, rent, or trade your personal information or your 3D design files to third parties for marketing purposes.

5. Cookies & tracking

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

6. Data retention

We will only keep your personal information and project files for as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). By default, we retain your 3D design files for a limited period after project completion to make re-ordering easier, but you may request that we delete your files immediately upon completion of your order.

7. Data security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security.

8. Your privacy rights

Depending on your location, you may have certain rights regarding your personal information, which may include the right to:

• Request access to and obtain a copy of your personal information.
• Request that we update or correct inaccuracies in your personal information.
• Request the deletion of your personal data and 3D files.
• Opt out of receiving marketing communications from us.

To exercise any of these rights, please contact us using the information below.

9. Children's privacy

Our services are not directed to, and we do not knowingly collect personal information from, children under the age of 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

10. Updates to this policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this policy. We encourage you to review this notice periodically to stay informed of how we are protecting your information.

11. Contact us

If you have questions or comments about this notice, your privacy rights, or how we handle your 3D files, you may contact us at:

Eric's 3D Services
Email: ericm@erics3dservices.com