Returns & Refunds Policy

1. General no-return policy

Due to the bespoke nature of 3D printing, items are custom-made to order and cannot be resold. We do not accept returns, exchanges, or change-of-mind cancellations once production has started, and we don't offer refunds for items the customer no longer wants or ordered by mistake.

2. Non-refundable design & labor

Any fees for 3D modeling, file repair, or custom slicing are non-refundable. These fees represent time and labor already spent, regardless of the final physical outcome or your satisfaction with the design aesthetics.

3. Customer-provided files

We're not responsible for a print failing due to design flaws in a customer-provided file. Refunds or free reprints will not be issued if:

• The part doesn't fit its intended application due to incorrect measurements in your design.
• The part fails structurally due to poor engineering or insufficient wall thickness in the digital model.
• The customer selected an inappropriate material, for example choosing PLA for a high-heat automotive application.

4. Defective merchandise claims

We take pride in our work, but 3D printing is an additive process that may include minor cosmetic variations. A refund or reprint is only considered if there's a major manufacturing defect, for example significant layer separation or incorrect material usage.

• 48-hour reporting window: any defect claim must be reported via email within 48 hours of local pickup or delivery confirmation. Claims made after this window will be rejected.
• Evidence required: high-resolution photographs and, if requested, a video of the defect.
• Return for inspection: we reserve the right to require the defective part be returned, at the customer's expense, to Saint Albans, Maine for physical inspection before any refund or reprint is authorized.

5. Exclusions from defective status

The following are inherent to the 3D printing process and are not grounds for a refund or return:

• Visible layer lines or seams.
• Small surface artifacts or "zits" from support structures.
• Minor color variations between filament batches.
• Dimensional variances within ±0.5mm.

6. Shipping & pickup

• Original shipping: non-refundable under all circumstances.
• Return shipping: the customer is responsible for all costs of shipping an item back to us for inspection.
• Unclaimed pickups: for local orders in Saint Albans, items not picked up within 30 days of completion will be forfeited and recycled. No refunds are issued for abandoned orders.

7. Refund method

In the rare event a refund is authorized, it's issued to the original payment method, minus a 20% processing and material waste fee. Please allow 5-10 business days for the credit to appear on your statement.